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Eight templates that actually get a reply.

Asking customers for testimonials is awkward — until you have a script. Below are eight templates we've watched land at indie SaaS, mid-stage startups, and agencies. Copy, swap the {{placeholders}}, send.

Four rules before you copy anything
  1. 01Reference something specific they said or did. Generic asks get generic responses (or none).
  2. 02Make it 60 seconds, not 5 minutes. A form they can fill on their phone beats a Google Doc edit-link every time.
  3. 03Promise approval before publish. People say yes when they feel in control of how they show up online.
  4. 04Give them an out. 'No worries at all if not' converts better than implied obligation. Counterintuitive but real.
01Warm · Email
When to use: When a customer recently said something nice in support
Subject: A small ask (60 seconds)

Hi {{first_name}},

Last week you mentioned {{specific_thing_they_said}} — that genuinely made my day.

Would you be open to writing two or three sentences I could put on our website? I've made a quick link that handles the format — name, role, company, a rating, and the quote. Takes about 60 seconds, you can edit until you're happy with it, and nothing goes live without your approval.

{{collection_link}}

No worries at all if it's not a good time. Either way, thanks for being a customer.

— {{your_name}}
02Professional · Email
When to use: When you don't know the customer personally yet
Subject: Quick testimonial request for {{product_name}}

Hi {{first_name}},

You've been using {{product_name}} for {{months}} months now and I noticed you {{specific_outcome — e.g. shipped 12 walls, processed 50K events}}. Congrats on the milestone.

We're refreshing our website with real customer stories. If you'd be willing to share a sentence or two about how {{product_name}} fits into your workflow, I'd be grateful.

Here's the link — it asks for your name, role, company, a rating, and the quote. You'll see exactly what gets published before you submit, and you can edit anything at any time:

{{collection_link}}

Happy to share a draft if it's easier, just reply.

Best,
{{your_name}}
03Casual · Slack/DM
When to use: Existing customer Slack community or shared channel
hey {{first_name}} — random ask, do you have 60 seconds to drop us a quick testimonial? love what you said about {{thing}} the other day and would love to put a version of it on the site

{{collection_link}}

zero pressure, ignore if busy 🙏
04After a win · Email
When to use: Right after a customer hits a milestone or renews
Subject: Congrats on {{milestone}} — and a small favor

Hi {{first_name}},

Saw you hit {{milestone}} this week — that's massive, congrats.

If you've got 60 seconds, would you be open to writing a quick testimonial about that journey? I've set up a link that handles all the format stuff — you just write the quote, pick a rating, and submit. You approve before anything goes live.

{{collection_link}}

Whether you do it or not, congrats again. It's been great to watch from our side.

— {{your_name}}
05Professional · LinkedIn
When to use: Customer engaged with your post or you have a mutual
Hi {{first_name}},

Thanks for the {{like/comment/share}} on the {{topic}} post — really appreciated it.

Since we're both in the {{industry}} world, I wanted to ask: would you be willing to write a short testimonial for {{product_name}}? Two or three sentences about your experience.

I've made it as low-friction as possible — short form, you control the wording, nothing publishes until you approve:

{{collection_link}}

Totally fine if not. Either way, see you around the feed.

— {{your_name}}
06Warm · In-app
When to use: Modal / banner inside your product after a positive action
Loved that you just {{action — shipped a wall / hit 100 signups / etc}}.

Mind sharing two sentences about your experience? We'd love to feature you on our site (with your approval, of course).

→ Write a quick testimonial ({{collection_link}})
→ Maybe later (dismiss)
07Casual · Email
When to use: Polite second nudge after 5–7 days, no reply yet
Subject: re: A small ask

Hi {{first_name}},

Bumping this gently — totally understand if testimonial-writing got pushed down the list.

Two more options if the form felt like too much:
1. Just reply to this email with the sentence; I'll format it for you.
2. Say "skip for now" and I'll never bother you about it again.

{{collection_link}}

Either way, no hard feelings.

— {{your_name}}
08After a win · Email
When to use: Immediately after a successful demo, support call, or implementation
Subject: Following up from our call

Hi {{first_name}},

Great call earlier — thanks again for {{specific_thing_they_said_on_the_call}}.

While it's fresh, would you be willing to put that into a short testimonial we could feature? Same thing you said on the call would be perfect.

{{collection_link}}

Takes 60 seconds, you approve before publish.

— {{your_name}}
Need the collection link?

Plauditly gives you a /c/your-slug link in 60 seconds.

That's the URL you paste into {{collection_link}} above. Hosted form, consent built in, approve from your dashboard, embed on your site. Free for the first 15.

Get your collection link
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