Support
The fastest way to get help with Plauditly. Email is the primary channel; everything else is for things you can sort yourself faster than waiting for a reply.
For everything — product questions, bug reports, billing, “why is this not working”:
We aim to reply within one business day. Pro subscribers get priority — flag the urgency in your subject line.
Common topics
- Embedding the widget → /docs/embed has both snippets, the JSON shape, and the iframe fallback.
- Plan limits, upgrading, canceling → /billing (sign-in required). Stripe Customer Portal handles cancellations.
- What's shipping & what just shipped → /changelog.
- Frequently asked questions → FAQ on the homepage.
- Comparing Plauditly to alternatives → /vs/senja or /vs/testimonial-to.
Status
Plauditly runs on Supabase, Stripe, and Vercel. If something's down on our side, it's often something to do with one of theirs:
- Vercel status — hosting, embed delivery, dashboard
- Supabase status — database, auth, magic-link delivery
- Stripe status — checkout, billing, customer portal
A dedicated Plauditly status page is on the roadmap.
Legal & compliance contact
For privacy requests, DPA execution, or compliance questions: same email, hello@plauditly.app. We'll route you to the right person.
Security disclosures
Found a vulnerability? Please report it privately to hello@plauditly.app before disclosing publicly. We acknowledge reports within 48 hours and aim to patch critical issues within 7 days.